Refunds Policy

Refunds Policy

This Refunds Policy describes the general refund approach for services purchased directly from SleekAlgo. A specific proposal, Statement of Work, contract, marketplace agreement, subscription agreement or product license may contain different terms; where it does, those specific terms control.

Service Cancellation

For eligible direct service engagements, a client may request cancellation within the first 15 days from the project or service commencement date.

Prepaid Hourly Work

Where a prepaid hourly arrangement is eligible for refund, SleekAlgo may refund the unused prepaid portion after deducting time already used, completed work, approved expenses, third-party costs and any non-refundable amounts stated in the applicable agreement.

Fixed-Price / Milestone Work

For fixed-price work, a milestone that has been paid but not started or delivered may be eligible for refund, subject to the applicable project agreement. Work already completed, substantially performed, approved or delivered is generally not refundable.

Recurring Services

Monthly maintenance, SEO, support or other recurring services are generally billed for the applicable service period. Cancellation affects future service periods unless the applicable agreement provides otherwise. Work already performed during the current period is not refundable merely because the service is cancelled.

Digital Products and Third-Party Marketplaces

WordPress plugins, licenses or other digital products may be sold through third-party marketplaces, licensing platforms or payment providers. Refund eligibility for those purchases may be governed by the policy displayed at the point of purchase.

Non-Refundable Items

• Work already completed or delivered.
• Time already used under hourly or prepaid arrangements.
• Approved third-party costs, licenses, hosting, advertising spend or external service fees.
• Custom work that has already been substantially performed.
• Amounts stated as non-refundable in the applicable agreement.

How to Request a Refund

Send the request to [email protected] with enough information to identify the project, invoice or purchase and explain the requested refund.

Processing

Approved refunds are generally processed within 30 business days, although the final settlement time may also depend on the original payment method, bank, marketplace or payment provider.